Salon Policies
A little preparation helps make every visit a happy one! Please review our policies before your appointment so we can provide a smooth, comfortable grooming experience for you and your pup.
What to Know Before Your Visit
A little preparation helps make every visit a happy one! Please review our policies before your appointment so we can provide a smooth, comfortable grooming experience for you and your pup.
Appointments & Walk-Ins
Appointments are strongly recommended so we can reserve the time and attention your pup deserves. Walk-ins are welcome when our schedule allows. Please call ahead to check availability.
Cancellations & Rescheduling
Please give us at least 24 hours’ notice if you need to cancel or reschedule. This allows us to offer your appointment to another pup. Repeated missed appointments or late cancellations may require a deposit for future bookings.
Late Arrivals
If you’re running late, please give us a call. Arrivals more than 15 minutes after the scheduled appointment may need to be rescheduled so every dog receives adequate grooming time.
Pickup After Grooming
We’ll contact you when your pup is ready! Please plan to pick up within one hour of notification. If you need extra time, let us know in advance so we can discuss accommodations.
Matted Coats
Dogs arriving with a matted coat will incur an additional charge of $10–$20 for the extra time and care required. We’ll assess the coat and confirm the charge before grooming begins. Your dog’s comfort comes first—tight mats may need to be clipped rather than brushed out, which may result in a shorter haircut.
Fleas & Ticks
Dogs arriving with fleas or ticks will incur an additional charge of $10. If you know or suspect your dog has fleas or ticks, please contact us before bringing them into the salon.
Health & Special Needs
Please tell us about any medical conditions, allergies, recent procedures, mobility concerns, or previous grooming difficulties when booking. If your dog is showing signs of illness, please contact us before your appointment so we can discuss rescheduling.
Comfort & Safe Handling
We use patient, gentle handling and take breaks when needed. Please let us know if your dog has a history of biting or becomes distressed during grooming. If we cannot safely or comfortably continue, we’ll stop and contact you to discuss the next steps.
Pricing & Additional Services
We’ll review your requested services and discuss any additional charges before performing extra work. Payment is due at pickup. Nail trimming is included with every full groom.
Your Grooming Preferences
Please share your haircut preferences and reference photos at drop-off. We’ll explain what is achievable based on your dog’s coat condition and comfort. If you notice something you’d like adjusted, please let us know at pickup so we can discuss it.
Additional Time & Handling
Dogs who have difficulty cooperating during grooming and require more time than a standard appointment will incur an additional charge of $10–$20, depending on the extra time and handling needed. Your dog’s comfort and safety remain our priority, and we’ll use gentle handling and provide breaks as needed.